All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Currently, Pristine Pet ships to the following:
Pristine Pet does not ship outside the United States.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at hello@pristinepet.com with your name and order number, and we will look into it for you.
We promise that our products will be the best pet stain and odor fighters you'll ever use or YOUR MONEY BACK! Pristine Pet will refund 100% of your purchase price for any reason within the first 30 days from the date you receive your original order. Just call our Customer Care team at888.284.5108.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@pristinepet.com with your order number and a photo of the item’s condition. We'll get you taken care of right away!